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Holiday Inn Express Liverpool-Albert Dock By Ihg, Liverpool
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Key details
About the Hotel
Britannia Pavillion, Albert Dock,
Liverpool,
United Kingdom,
L3 4AD,
Merseyside
Holiday Inn Express Liverpool-Albert Dock is situated in a historic converted warehouse on Liverpool's UNESCO World Heritage waterfront. It offers easy access to cultural attractions, including the Tate Liverpool and the interactive Beatles Story exhibit. The hotel features modern amenities aimed at providing a comfortable stay for both leisure and business travelers. Its convenient location near transport hubs enhances its appeal for those exploring the vibrant city of Liverpool.
Location
Located on Albert Dock, the hotel is within walking distance of prominent attractions like the Museum of Liverpool and the M&S Concert Arena. James Street Subway Station is a 10-minute walk away, providing access to Liverpool's public transport network. Parking is available nearby at a daily rate, and Liverpool John Lennon Airport is approximately 9.5 miles away.
Rooms
The hotel offers 135 spacious rooms, many featuring exposed brick walls and functional workspaces. Each room comes with double-glazed windows, providing views of Albert Dock or the Mersey River. Guests can enjoy amenities including tea and coffee-making facilities, flat-screen TVs, and ergonomic desks. Family rooms are available, equipped with sofa beds to accommodate additional guests.
Eat & Drink
A complimentary Express Start Breakfast is served daily, featuring a hot and cold buffet with options like scrambled eggs, baked beans, and pastries. Guests can also enjoy drinks and light snacks at the Great Room bar, which boasts views of the dock. Room service is available, allowing for food delivery from local restaurants to enhance convenience for guests.
Leisure & Business
The hotel includes two meeting rooms equipped to host gatherings of up to 45 people, fitted with adaptable layouts and complimentary Wi-Fi. On-site business services like printing, copying, and audio-visual support are also available. In addition, leisure amenities include a bar and lounge that stays open late on weekends, allowing for relaxation after a busy day.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Outstanding Customer Care
“The attentiveness of the staff was remarkable, especially when they provided an extension lead for my wife's CPAP machine, showcasing true customer service.” view full review
Cozy and Warm
“The room was incredibly warm and cozy, with a serene atmosphere that made for a peaceful night's sleep.” view full review
Delicious Breakfast
“The all-you-can-eat breakfast was a delightful bonus, with ample choices that catered to different tastes.” view full review
Spacious and Comfortable
“The bedroom was spacious with a soft, comfy bed, creating a perfect retreat after a day of exploring.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Baggage storage
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Housekeeping
Dry cleaning
Welcome drink
Dining
Bar/ Lounge area
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Leisure/ TV room
Room features
Heating
Tea and coffee facilities
Ironing facilities
Rollaway beds
Self-catering
Electric kettle
Media
Flat-screen TV
In-room computer
Room decor
Carpeted floor
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Location
Britannia Pavillion, Albert Dock,
Liverpool,
United Kingdom,
L3 4AD,
Merseyside
Map view
street view
Britannia Pavillion, Albert Dock,
Liverpool,
United Kingdom,
L3 4AD,
Merseyside
City landmarks
Church
Liverpool Cathedral
1.3
mi
Mall
The Cavern Club
3600 ft
Museums
Museum of Liverpool
2100 ft
Royal Liver Assurance Pier Head
Royal Liver Building
3400 ft
Museums
World Museum
5300 ft
Harbor
Pier Head
2600 ft
Events
St George's Hall Liverpool
1.1
mi
Museums
Western Approaches Museum
4600 ft
Gallery
Walker Art Gallery
1.1
mi
Mall
Liverpool ONE
2800 ft
LiverpoolEngland
Mathew Street
3700 ft
Art object
Beatles Statue
3900 ft
Gallery
Fact
4900 ft
LiverpoolEngland
Concert Square
4200 ft
Events
Exhibition Center Liverpool
3400 ft
Parks
Chavasse Park
2800 ft
Bold Street
4200 ft
St. Nicholas Place
Memorial to the Engine Room Heroes of the Titanic
2900 ft
Libraries
Liverpool Central Library
1.0
mi
Cunard Building Water Street Pier Head Entrance
British Music Experience
2900 ft
Nearby
Harbor
Royal Albert Dock Liverpool
1400 ft
Museums
The Beatles Story
100 ft
Museums
Merseyside Maritime Museum
1300 ft
Albert Dock
Tate Liverpool
1100 ft
Museums
International Slavery Museum
1400 ft
Events
M&S Bank Arena Liverpool
800 ft
9 Albert Dock
The Piermaster's House
1400 ft
Keel Walk Next to Liverpool Arena and the historic Albert Dock.
The Wheel of Liverpool
500 ft
LiverpoolEngland
A Case History
200 ft
Events
Arena and Convention Centre Liverpool
600 ft
Restaurants
Docklands Fish and Chips
700 ft
Unit 12 The Colonnades Albert Dock
The Fab4 Cafe
100 ft
Mersey Ferries Terminal Building Landing Stage Pier Head Opposite the New Beatles Statues
Rough Hand Made
500 ft
Britannia Pavilion Royal Albert Dock
Rubens Coffee Shop
800 ft
Unit 13 14 The Colonnades Albert Dock The Albert Dock
Quayside Cafe
700 ft
Lower Ground Floor Merseyside Maritime Museum Albert Dock
Dockside Sports Bar
3200 ft
Mann Island
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Friendly Staff
Great Location
Limited Dining
Initial Room Request
7.8/10
Very good
Rooms
7.9
Location
8.8
Service
8.3
Dining
6.6
Guest reviews
7.8/10
based on 12 reviews
4/5
based on 2002 reviews
8.8
8.8/10 based on 5223 reviews
#28 of 106 hotels in Liverpool based on Tripadvisor
Walter
United Kingdom,
April
2024
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious with unique character, but the air conditioner didn't work well, and the color schemes were a bit mismatched. The service was pleasant and friendly, with helpful staff throughout the hotel. The location was excellent, right in the Historic Docks area. The dining experience was average, and the breakfast was a letdown, but the hotel had some lovely views. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were spacious with loads of character, but the air conditioner didn't seem to work well. They were clean despite having some dated elements like mismatched color schemes.
Service
8.0
The staff was polite, helpful, and friendly, making the overall service experience enjoyable.
Location
9.0
The hotel is perfectly situated in the Historic Docks area, making it a great base for exploring the attractions.
Dining
6.0
The dining experience was okay, but the breakfast options were limited, and the overall atmosphere was a bit lacking.
Facilities
The hotel had pleasant facilities but could benefit from some enhancements to elevate the guest experience.
Victor
United States of America,
April
2024
6.4/10
I had a mixed experience at the hotel. The rooms were spacious and overlooked Albert Dock, which was a nice view to wake up to, but it would have been better with air conditioning and a fridge. However, the distance from the car park was a bit inconvenient. The service was a bit of a letdown with obnoxious behavior, but Marie at reception was lovely and made our weekend stay enjoyable. The location was great for culture buffs and Beatles fans, although it could have used some A/C as it was very hot. The hotel itself is beautifully remodeled but lacked some amenities, and the dining experience, though adequate, was a bit repetitive. Despite its flaws, the hotel was still central to many attractions and had excellent parking nearby.
Rooms
7.0
My room overlooked Albert Dock and was quite spacious, but lacking air conditioning and a fridge for drinks. The distance from the car park was a downside.
Service
6.0
While the overall service lacked customer skills, Marie at reception was a shining star and made our weekend stay enjoyable.
Location
8.0
The hotel's location on the docks was perfect for culture buffs and Beatles fans, with excellent parking nearby. However, it could have benefitted from some A/C due to the extreme heat.
Dining
6.0
The dining options were adequate but somewhat repetitive, with some improvement needed in the variety of choices offered.
Facilities
5.0
The hotel lacked essential amenities like air conditioning and a fridge in the rooms, which would have enhanced the overall stay.
Ian
United Kingdom,
April
2024
9.0/10
I couldn't have asked for a better stay! The hotel overlooks the Albert Dock, providing a stunning view. The rooms were spacious, clean, and well-appointed, despite our initial requests not being met. The service was exceptional, with incredibly friendly and helpful staff making it a memorable experience. The location was ideal, just a stone's throw away from the Albert Dock area and close to great eateries. Dining options were varied, although improvements could be made. Overall, a wonderful value for money experience.
Rooms
9.0
The rooms were very well appointed, spacious and clean, offering a wonderful view overlooking the Albert Dock.
Service
9.0
The staff were amazing, especially the female receptionist who checked us in and the male receptionist on duty at night. They were friendly, helpful, and efficient, even going the extra mile to ensure our comfort.
Location
10.0
The hotel's location was perfect, with easy access to explore the Albert Dock area and walking distance to Liverpool One. Additionally, being close to the Exhibition Centre and the town center made it incredibly convenient for our visit.
Dining
8.0
The dining experience was pleasant, with a nice cooked breakfast included in the price. However, the selection could be more diverse to cater to different preferences.
Facilities
9.0
The hotel offered great facilities to make our stay comfortable and enjoyable.
Friendly Staff
Limited Dining
John
United States of America,
March
2024
7.4/10
My stay at the hotel was a mix of positives and negatives. On the bright side, the location was perfect for exploring the Echo Arena, Liverpool 1, and the vibrant restaurants and bars nearby, making it excellent value for money. However, the room was uncomfortable at night due to the heat and noise, and the lack of air conditioning was a downside. The dining options were decent but could benefit from more variety.
Rooms
6.0
The room offered a great view of the dock and buildings on the pier, but it was too hot at night, and the absence of air conditioning made it challenging to sleep well.
Service
7.0
While the staff members were friendly and helpful during my stay, their initial behavior upon arrival was unwelcoming and a bit rude. However, their professionalism and assistance later on improved the overall experience.
Location
9.0
The hotel's location was brilliant, with easy access to all the main attractions in Liverpool, including the Echo Arena, Liverpool 1, and the historic waterfront, all just a short distance away.
Dining
7.0
The dining experience was good overall, with standard English dishes available. However, the limited choices for breakfast and the lack of prompt replenishment of hot food were somewhat disappointing.
Facilities
8.0
The hotel's facilities were in line with expectations, offering standard amenities to ensure a comfortable stay.
Harrison
United States of America,
January
2024
6.8/10
My stay at the hotel was a mixed bag. The rooms were spacious and well-appointed, but unfortunately too warm for comfort. The service was outstanding, with staff going above and beyond to assist. The location was superb, ideal for exploring the city easily. However, the dining experience left much to be desired, lacking variety and quality. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms were spacious and well-appointed, with a good shower.
Service
9.0
The staff were extremely accommodating and always wore a smile, making my stay pleasant.
Location
8.0
The hotel's location is excellent, right next to the river and a short walk to Liverpool One and the town center.
Dining
5.0
The dining experience was rather poor, with uninspiring options available.
Facilities
6.0
The hotel offers basic facilities, nothing exceptional.
Dorothy
United States of America,
December
2023
7.8/10
Staying at this hotel was a mixed experience. On the bright side, the rooms were spacious, clean, and had a great view of Albert Dock, which added to the overall comfort. However, the downside was the noise from the Beatles museum on a bank holiday Monday morning, which disrupted the tranquility. The service was polite and helpful, but there were some issues with the coffee machines due to high guest numbers. The location was superb for exploring Liverpool and its attractions, especially the Beatles Museum, although it was noisy due to the proximity to the docks. The dining options were good quality with a variety available, but the lack of hot vegetarian choices was noted. Overall, a decent stay with room for improvement.
Rooms
9.0
The rooms were spacious, clean, and offered a great view of Albert Dock.
Service
7.0
The service was polite and helpful, although there were issues with the coffee machines due to high guest numbers.
Location
8.0
The hotel's location was superb for exploring Liverpool and its attractions, especially the Beatles Museum, though it was noisy due to the proximity to the docks.
Dining
7.0
The dining options were good quality with a variety available, but the lack of hot vegetarian choices was noted.
Facilities
8.0
The facilities were decent overall.
H.
United Kingdom,
September
2023
8.4/10
Staying in this hotel was an overall pleasant experience. The rooms were recently renovated, making them spacious, clean, and comfortable. However, some areas felt dusty, cold, and damp, especially above the restaurant. The location was perfect, right on the Albert Dock, offering easy access to various tourist attractions and restaurants in Liverpool. The dining experience, though showing some shortcomings in terms of service speed and vegan options, was still considered good value for money. The facilities were satisfactory, enhancing the overall stay.
Rooms
8.0
The rooms were recently decorated, spacious, very clean, and comfortable.
Service
9.0
The service was exceptional, with efficient and helpful staff, particularly Tasha at the bar.
Location
10.0
The hotel's location was excellent, right on the Albert Dock, providing easy access to various tourist attractions and dining options in Liverpool.
Dining
7.0
The dining experience was good but had some issues, especially for specific dietary preferences.
Facilities
8.0
The facilities met expectations and added value to the stay.
Margaret
United Kingdom,
August
2023
8.6/10
My stay at the hotel was fantastic! The rooms were spacious, clean, and had a fantastic view of Albert Dock. They were equipped with all the necessary facilities like TV, hairdryer, iron, and tea making amenities, making it very convenient. The only downside was that the room was quite dark and needed an extra lamp for better lighting.
Rooms
9.0
The rooms were spacious, clean, and well-equipped.
Service
9.0
The staff at the hotel were incredibly friendly and efficient. One lady even generously lent me her umbrella during my stay to keep me dry when I went to the concert at the Echo Arena.
Location
10.0
The hotel's location was second-to-none, directly in Liverpool's famed Royal Albert Dock, within walking distance of Liverpool ONE complex. It was bustling but still felt safe, surrounded by various dining options.
Dining
7.0
The dining experience was good overall, but there could have been more options, especially for vegan and lactose-intolerant guests. Additionally, not being informed in advance about stating the breakfast time was inconvenient.
Facilities
8.0
The hotel offered all the basic facilities needed for a comfortable stay.
William
United Kingdom,
July
2023
9.0/10
I had a wonderful stay at the hotel, surrounded by numerous restaurants, bars, attractions, and museums with a lovely view of the dock from my room. The service was impeccable, and the location was fantastic, just minutes away from the city center. However, the dining experience left much to be desired, and it would have been nice to be informed about certain aspects before arrival.
Rooms
9.0
My room overlooked the wheel on the dock, and it was on the 4th floor with an excellent view over the regenerated dock area. The twin beds were comfortable, and I enjoyed the lovely view of the dock.
Service
9.0
The staff was straight on it clearing and cleaning, and they were lovely, helpful, and friendly. I appreciated that they only took half of the payment upfront, making the process smooth and convenient.
Location
10.0
The hotel's location was excellent, right on the dock and only minutes away from the city center. It was fantastic to be opposite the Aena and leisure dockland complex on the waterfront, offering easy access to restaurants, sightseeing, and the main city attractions.
Dining
8.0
While the dining experience was nice and fresh with a good selection of hot drinks available, I didn't bother with it on the second morning. However, overall, it was great value for money.
Facilities
9.0
The hotel facilities were in line with the outside of the building, and the brick ceilings added a brilliant touch to the ambiance.
Sidney
United States of America,
June
2023
7.6/10
My stay at this hotel was a mix of highs and lows. The rooms provided excellent views over the Albert Docks, but being above a noisy bar did affect my sleep, especially since it was my partner's birthday. The location was fantastic, with easy access to the Albert Dock attractions and the city center, but the hotel could use an update in the future.
Rooms
7.0
The rooms had amazing views over the Albert Docks, but the noise from the bar below could be disruptive, especially late into the night. It was a bit challenging since it was my partner's birthday.
Service
9.0
The service was fantastic, especially during breakfast. The staff were lovely, welcoming, and attentive, making us feel well taken care of from start to finish.
Location
8.0
The hotel's location couldn't have been better, right at the heart of Albert Dock with easy access to the Tate, lovely restaurants, and the Beatles experience. While the surroundings were great, the hotel itself could benefit from an update in the future.
Dining
6.0
The dining experience, especially the buffet breakfast, could have been better. It was challenging to keep the hot items warm, and after an evacuation, the overall satisfaction with the food was not as high as expected.
Facilities
8.0
The hotel facilities were good overall, and the amenities like dry cleaning, housekeeping, and a welcome drink added value to the stay. However, considering the current dining restrictions, improvements could be made.
Great location
Noisy bar
Janet
United Kingdom,
May
2023
7.6/10
The hotel showcases the wonderful architecture of Albert Dock in its spacious, clean, and comfortable rooms, but the view may be hindered by outside scaffolding. The service is top-notch with friendly staff who quickly attend to any issues, making the experience very pleasant. The location is ideal for exploring sights, shopping, and attending events like concerts at the M & S Arena. However, prices can be inflated during peak times. The dining options may be limited and of average quality, not fully justifying the cost. Overall, a great stay with some minor drawbacks.
Rooms
8.0
The rooms are spacious, clean, and comfortable, showcasing the wonderful architecture of Albert Dock.
Service
9.0
The staff is very friendly and goes above and beyond to ensure a great experience.
Location
7.0
The location is ideal for exploring the Arena, sights, and shopping, but prices can be inflated during peak times.
Dining
6.0
The dining options may be limited and of average quality, not fully justifying the cost.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, and a welcome drink, enhancing the overall experience.
Rodney
United States of America,
April
2023
8.4/10
I felt right at home staying at this hotel, especially with its convenient location on the docks. The rooms are not only spacious but also clean and quirky, adding a unique touch to the stay. The service was exceptional, with staff going above and beyond to make my experience memorable. The hotel's proximity to local attractions makes it an ideal choice for sightseeing, although the fluctuating costs over nights could be a downside. The dining experience was satisfactory but could use improvements due to limited options during my stay.
Rooms
9.0
The rooms were spacious, clean, and quirky, located right on the docks, offering beautiful views.
Service
9.0
The staff members were outstanding, extremely helpful, and friendly, ensuring a pleasant and accommodating stay.
Location
9.0
The hotel's location is fantastic, situated close to the docks area and prominent attractions, making it easy to explore the city.
Dining
7.0
The dining experience was decent, although with room for improvement, especially regarding hot breakfast options.
Facilities
8.0
The hotel offers various facilities and services, ensuring a comfortable and enjoyable stay.